BI-MONTHLY MEETING
KUALA LUMPUR CONVENTION CENTRE
30 SEPTEMBER 2026
Our September Bi-Monthly Meeting, held at the Kuala Lumpur Convention Centre, Kuala Lumpur, was a meaningful gathering that celebrated professional development, knowledge sharing, and the enduring spirit of friendship that defines Les Clefs d’Or.
We extend our sincere appreciation to the Kuala Lumpur Convention Centre @klccconventioncentre for graciously hosting our meeting and for providing such a welcoming environment for our members. Our heartfelt gratitude goes to Mr. Robert Hatton-Jones, Acting General Manager; Ms. Wai Kay Kwok, Deputy Director of Operations; Mr. Vijey Krish, Catering Manager; Mr. Azizulhermy @luzizasaila77, Concierge and the entire team at the Kuala Lumpur Convention Centre for their warm hospitality, generous support, and meticulous arrangements, which contributed greatly to the success of our gathering. A special thank you to the accidental bakers @theaccidentalbakers for their delicious dessert. 🤝💪
A key highlight of the meeting was the insightful and engaging session on “Social Sensitivity – Awareness in Hospitality,” led by our distinguished guest speaker, Mr. Gurcharan Hans, Program Director of Professionals Asia. 💪
We sincerely appreciate all members who attended and travelled from near and far to join us. Your presence and continued support reflect the strong bonds of friendship and fellowship at the heart of our society. 🫡
Together, we continue to learn, grow, and uphold the values of our profession.
PARK ROYAL COLLECTION KUALA LUMPUR & PAN PACIFIC SERVICED SUITES KUALA LUMPUR
30 JULY 2026
We are delighted to reflect on the success of our first bi-monthly meeting following the Annual General Meeting, held at Sunway Hotel Georgetown, Penang, in May 2026. The meeting was filled with insightful discussions, meaningful collaboration, and active participation from all attendees, establishing a strong foundation for the months ahead.
Our heartfelt appreciation goes to Parkroyal Collection Kuala Lumpur, & Pan Pacific Serviced Suites Kuala Lumpur for graciously hosting this important meeting. We extend our sincere thanks to Mr Andrew Lee , Director of Operations Pan Pacific Hotels Group / Interim General Manager. Mr. Jon Yau, Complex Director of Operations, and Mr. Vatshyayana Sundara Raj, Front Office Manager, for their leadership, support, and efforts in ensuring the smooth facilitation of the meeting. Special recognition goes to Mr. Vikneskumaran Govindasamy, Ms Shalini Muniandy, Events Services Executive and the entire team for their outstanding dedication, and invaluable contributions in making this meeting a great success.
We were honored to have Mr. Navin Nair as our guest speaker, who delivered an enriching presentation on "Every Interaction Is a Presentation." His engaging session provided valuable perspectives and practical takeaways that inspired meaningful reflection and learning. We also extend our sincere appreciation to everyone for your participation, insightful contributions, and unwavering commitment. We look forward to building on this momentum and continuing our shared journey of collaboration and excellence in the months ahead.
BI-MONTHLY MEETING - ST.REGIS KUALA LUMPUR
30 MARCH 2026
Reflecting on a day of profound professional growth and camaraderie. Our March Bimonthly Assembly at The St. Regis Kuala Lumpur was a testament to the enduring spirit of Les Clefs d’Or.
The pursuit of Concierge excellence: Legacy of hospitality
Our deepest gratitude to Mr. Philipp Haupenthal, General Manager; Ms. Nik Ayu Tania, Director of Human Resources; Mr. Muhammad Izzam Adha, Chief Concierge and the entire team at The St. Regis Kuala Lumpur for their gracious hospitality and unwavering support in making our meeting a resounding success.
Pivotal highlight of our assembly was the intensive session on "Royal Protocol & Premier Service Etiquette" led by our distinguished Guest Speaker, Mr. Huza Radzi, Principal Consultant of Huza Radzi Consultancy. A recognized expert in his field, Mr. Radzi delivered an insightful session on “Royal Protocol & Premier Service Etiquette” Your expertise, Sir, has significantly sharpened our refinement in serving at the highest levels of excellence.
We also extend our thanks to Ms. Celina Wu, General Manager of Sushi Taka Ushi Tenshin Restaurant and Mr. Jeffri Sulaiman, Food & Beverage Manager at The St. Regis, for their insightful and informative product briefing.
Our heartfelt gratitude goes to all members who attended, especially those who travelled from near and far. Your participation and commitment exemplify the enduring spirit of friendship at the heart of our society.
Stay connected for forthcoming updates and activities from Les Clefs d'Or Malaysia.
In Service Through Friendship, we continue to unlock the best of Malaysia.
